Frequently Asked Questions



  • When will my Treemories Tree be delivered and installed?

    Delivery times vary depending on type of tree and time of year. Many trees can be delivered and installed all year round but some trees must be installed in warmer months. If you are ordering your tree in the winter months please give us a call on our toll free number or reach out on our contact page so we can determine when your tree can be installed.

    If you are ordering during the spring, summer or fall seasons please allow two weeks for your Treemories Tree to be selected, delivered and installed. Having said that it is possible that your tree could be available in stock and delivered within one week. If you need expedited delivery times under two weeks please call or contact us first so we can make sure your local Treemories Authorized Installer has the type of tree in stock and has availability to come out in time to meet your delivery window.

  • What forms of payment are accepted?

    We accept Paypal, Visa, Discover, and Mastercard.

  • How much is shipping and handling?

    Shipping is FREE on all orders greater than $200! Shipping varies by weight and will be applied before checkout.

  • What if I need to cancel my order?

    Please contact our customer service center as soon as possible. Cancellations cannot be made via email or live chat - you must speak with a representative via the phone. We also cannot cancel an order once your tree has gone to shipping.

  • Why are the leaves on my tree turning yellow?

    In the majority of cases, yellow leaves are an indication of too much water. This can be caused by too much rain or too much watering. Also be sure to check the draining around your tree. If your tree is planted in a low-lying area or if it is planted in a location with inadequate drainage, this can also lead to yellow leaves.

  • What should I do if my tree looks sick?

    If you think that your tree or shrub has a pest or a fungus we recommend treating it with an appropriate pesticide or fungicide. If you are unsure what product to use, please contact your local USDA agricultural agency (http://www.csrees.usda.gov/Extension/) so that they may assist you in diagnosing your problem.

  • Do you have a Catalog?

    Unfortunately, we do not have a traditional paper catalog. Our website is constantly being changed and updated daily with stock changes, product information, and a plethora of other content. In order to keep everything up to date, we provide all of our information online. Not only does this keep our website updated in realtime but we also save thousands of pounds of paper each year by doing business strictly online. If you have any questions regarding our products, do not hesitate to contact our Customer Service Representatives.

  • I received the wrong item, what should I do?

    We work hard to ensure order accuracy. But in the rare event that you receive an incorrect item, simply call our customer service department so that we may quickly resolve your issue as fast as possible.

  • Why are my leaves curling and turning brown?

    Brown leaves are usually the opposite of yellow leaves and typically is a sign of not enough water. Be sure to ensure that the soil beneath your tree is not draining too quickly. When the soil is draining too fast, the root system does not receive the proper amount of moisture that it needs. Also, be sure to check that your tree is not planted on too steep of a slope - this can cause the water to runoff and drain quickly instead of soaking down into the root system.

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